terms and conditions

Hotel policies

Check in: 2:00 PM

Check out: 11:00 AM

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room, children under the age of 18 are not permitted to stay in a bedroom without an adult staying at the hotel.

Payment Policy

A valid credit card and photo identification must be presented at check-in, and credit card holder must be present. The hotel accepts all major credit cards. Credit cards or cash may be used to pay for charges at checkout.

Cash Payment Policy

Cash paying guests must produce photo identification and settle room charge and taxes upon check in. In addition a minimum £100.00 incidental deposit is required.

Deposit Policy

Cash-paying guests (without credit cards) must produce photo identification and a £100.00 security deposit, which is refundable upon room inspection when the room is found to be free of physical or noise damage to other guests. For prepaid reservations, the credit card used to make a reservation must be presented at check-in to verify identity, along with photo identification.

Third-Party Payment Policy

Third-party credit card billings are not accepted for individual reservations. Only companies are allowed to arrange third-party billing with a corporate credit card.

Non-Refundable Cancellation Policy

Some rates are subject to a non-refundable cancellation policy. In case of cancellations or amendments of non-refundable rates, no refund will be processed.

Smoking Policy

All guest rooms are 100% smoke-free. A £50.00 cleaning fee will be charged to any guest who violates the smoking policy.

ID Requirement

For security purposes, valid photo identification is required at check-in. Acceptable forms include a driving licence, passport or proof of age card.

Extra Bedding Policy

Rollaway beds are available for children under 12 years old. Extra charge for rollaway bed is £15.00 per night.

Pet Policy

The hotel does not allow pets.

Damage to the Room and Public Spaces

Any type of loss or damage to items in the room or any public space will result in a charge being levied that will be at the discretion of management.


All guest are allowed to have visitors until 11pm. After 11pm all non-residents must leave the hotel premises.

Your personal data

We'll always treat your personal details with utmost care. We'll use them to enable your stay and, with your agreement, to communicate with you. Your data may also be used for analysis purposes.

Your data will be used by Stanwell Heathrow Hotel We will not share your data with any other 3rd parties.

For further details on how your data is used please ask any member of staff for a copy of our privacy policy.