THE STANWELL HEATHROW HOTEL

Privacy Policy

We are committed to ensuring that your privacy is protected and understand the need for appropriate protection of all personal information provided by you to us. This Privacy Policy has been created in order that you understand the importance that we attach to this issue and our commitment to ensure that we comply with legislation in this area.

By providing us with your personal data, whether through the company website or otherwise, you consent, agree and accept that we, as well as our respective representatives and/or agents may collect, use, disclose and share among ourselves your personal data as described in this policy.

Who we are

Company Name: The Stanwell Hotel Limited

Company VAT No: 912679410

Company registration No: 06244098

Registered Office: 1 King's Arms Yard, London EC2R 7AF

Hotel or Trading name: The Stanwell Heathrow Hotel Limited

Trading address: 171 Town Lane, Stanwell, Middlesex, TW19 7PW

What information do we collect about you?

We collect information about you when you register with us on our website, login to our website or applications (directly or by using social media logins) or commence or complete an online transaction to use our products and services. We collect information about you when you contact our reservations team to make a booking or use the facilities at our hotel, Facilities include, but are not limited to, bar and restaurant, function rooms, and guest Wi-Fi. We have CCTV installed in public areas and particularly around entrances and exits; this is for the purposes of prevention and detection of crime and employee monitoring.

We also collect information from you when you subscribe to any of our marketing communications.

Some of the information we collect may be classed as personal data, that is, it is information about an individual who can be identified from it. It may be collected any time you submit it to us, whatever the reason may be.

In doing business with you, typically we will collect:

  • Full or partial contact details including names and addresses (including business details if you are making a corporate booking), telephone and email details.
  • If you have special requirements, then it may also be necessary to collect details about diet or disability or any other preferences that you may have.
  • Car parking arrangements at our hotel may also make it necessary for us to collect your car registration number for your visit to us.
  • We collect payment card information from you should you choose to use this form of payment for purchasing or guaranteeing use of our products and services. You may choose to store this information with us when booking online. We are PCI Compliant.
  • If you choose to connect with us via social media links, for example such as Facebook or Twitter, we may collect your user name, your name (including surname) and email address, your gender, and your location. We may also collect your birthdate and other significant dates for making special offers to you around your birthday and other anniversaries.
  • From our overseas guests we may also collect passport details.

If you provide us with any personal data relating to any third party (e.g. information about your spouse, children, employees or colleagues) for particular purposes, by submitting such information to us, you warrant and represent to us that you have obtained the consent of such third party to provide us with their personal data for the respective purposes.

How will we use the information about you?

We use the information we collect about you to process your bookings, answer your queries, process your gift card and voucher purchases, provide our hotel and restaurant facilities and services, and enable you to manage your website user account. With your consent, we will contact you via our marketing and sales channels (email/ phone/ post) about other related products and services we provide which we think may be of interest to you. Our marketing communications are generally sent by email or Facebook Posts.

We may use your information to meet and comply with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory body which are binding on us; and for purposes which are reasonably related to the aforesaid.

We sometimes engage the services of trusted third parties to process the information collected by generating anonymised statistics to assist us with our marketing campaigns and business analysis. We do not disclose this anonymised data outside of our business. It is not possible for the business to identify an individual from such anonymised data presented in our internal reports.

Data Sharing

Third parties are subject to confidentiality obligations and may only use your personal data to perform the necessary functions and not for other purposes.

We do not share your data with any third parties outside of the above processing arrangements and we do not share your data with any business external to the hotel for their own marketing purposes. From the data we collect, you should only ever receive marketing communications from our own hotel. The exception to this is if you have additionally agreed to receive communications from external third parties, via take up of our special third-party promotions, competitions and club memberships. These are third parties with whom we have agreed commercial relationships. For example, other retail, leisure and hospitality businesses.

We may also disclose personal data as permitted or required by law. For instance, if asked by the authorities, such as the police or HMRC, we may share your personal data with them for the purposes of prevention and detection of crime. Information is not shared with them outside of this purpose.

Transaction and Information Security

We understand how important it is to store any information that you provide. The Stanwell Heathrow Hotel takes the privacy and security of your payment and personal details very seriously. Although we take reasonable care to keep your personal data secure, we cannot be held liable for any loss you may suffer from unauthorised access or loss of any data provided to our website. As part of our security measures, we use encryption technologies for online transactions via our website.

Should you choose to store your credit card details with us via your website user account, for the purpose of making future booking transactions, we will store this information with our secure third-party payment gateway which is accredited for PCI DSS (Payment Card Industry Data Security Standards).

Our guest Wi-Fi service is provided by a contracted trusted third party. If you choose to use the service to access web sites or content provided by third parties or purchase products from third parties, then your personal information may be available to the third-party provider. The way third parties handle and use your personal information related to the use of their services is governed by their policies. The Stanwell Heathrow Hotel has no responsibility for their policies, or third parties' compliance with them.

Whilst we take reasonable, appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the internet can ever be totally guaranteed secure. Consequently, please be aware that we cannot guarantee the complete security of any personal data that you transfer over the internet to us whilst in transit. Sending such information is entirely at your own risk.

We advise that you follow general internet security guidelines:

  • Always log out and close the website browser when you complete an online session, especially if you are using a computer or terminal in a public location.
  • Keep your online account passwords private. Our online accounts are intended for single guest use and link information provided to your guest record.
  • When creating a password, use at least 8 characters. A combination of letters and numbers is best. Dictionary words, your name, email address, or other personal data that can be easily obtained are best avoided for passwords.
  • Avoid using the same password for multiple online accounts.

Marketing

We would like to send you information about our hotel products and services, which we believe may be of interest to you. If you have consented to receive our marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted, you can unsubscribe by any of the following methods:

  • selecting the UNSUBSCRIBE link included in our emails or on our website;
  • contacting our internal team on any one of the below email addresses:

reception@thestanwellheathrow.com

events@thestanwellheathrow.com

Business Transfer

In the event that our business is transferred, sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchaser’s advisers and may be given to the new owners of the business.

We want to make sure that your personal information is accurate and up to date. You are able to make amendments, or withdraw your consent for use, by telling our reception staff when you check in at the hotel, contacting or our general manager.

If you withdraw your consent to any or all use of your personal data, depending upon the nature of your request, we may not be able to provide or continue providing our products and services to you, or administer any contractual relationship already in place. You understand and agree that in such instances where we require your personal data to fulfil a contractual obligation to you and you withdraw your consent to collect, use or disclose the relevant personal data for those purposes, we cannot be held liable for breach of that agreement. Our legal rights and remedies in such event are expressly reserved.

Retention of Information

Your personal data will be retained for as long as it is necessary to fulfil the purpose for
which it is collected or for business or legal purposes, or in accordance with applicable laws.

Should you choose to unsubscribe from our mailing list, please note that your personal data may still be retained on our database to the extent permitted by law.

Cookies

By using our website, you agree to our Website Terms & Conditions.

When you visit our website, we may use cookies. Cookies allow us to identify the computer or device you’re using to access our website – BUT WE CAN’T IDENTIFY YOU PERSONALLY.

IT IS IMPORTANT TO KNOW THAT WE WILL ONLY STORE INFORMATION THAT YOU HAVE VOLUNTARILY AND EXPLICITLY GIVEN US. THIS IS ESSENTIAL TO PROGRESS ONLINE BOOKINGS.

You can set up your web browser to refuse cookies, but this means you may not be able to use all of the website’s features.

We may use cookies for tracking your journey through our site, how you came to the site and whether you moved on to our booking engine. These cookies help us understand how our customers are using the website, so we can make things better.